Sometimes a teachable moment occurs when a student is stuck, other times it’s when a topic has sparked her interest. In an email interview, Eric Frierson, an instructional technology librarian at the University of Texas–Arlington, shares strategies for online instructors to capitalize on both types of teachable moments.

Students can and do regularly disrupt the classroom. Sometimes they are openly hostile, challenging the teacher’s authority and objecting to course requirements and classroom policies. More often, the conflict grows out of their inattentiveness and passivity. They arrive late, leave early, talk during class, and don’t even bother to hide their boredom.

I strongly believe in reflective practice. In this blog and the newsletter I try to show teachers the value of looking closely at our teaching selves—what we believe and how those beliefs play out as classroom policies and practices. Teachers don’t learn much from experience unless that experience is examined closely, carefully, and with an openess to critique.

In a recent conversation, an online teaching colleague complained that her school had wrongly listed her as “adjunct instructor,” rather than “adjunct professor,” in its faculty roster. “That term ‘professor’—it means so much more than merely being an instructor,” she complained. Au contraire, I countered: ultimately, titles—and one’s accomplishments—count for little throughout any online course one teaches and never equate to long-term respect.

Think about how you teach. Now think about how students learn. What are some things you can do to ensure that there is congruence between your teaching style and students’ preferred way of retrieving and processing information?

Here’s an interesting new word: “courseocentricism,” obviously related to words like ethnocentricism and egocontricism, it’s defined as “a kind of tunnel vision in which we become so used to the confines of our own course that we are oblivious to the fact that our students are taking other courses whose instructors at any moment may be undercutting our most cherished beliefs.” (p. 157)

Colleges and universities have realized increasingly that effective teaching by instructors and successful learning by students does not occur through serendipity. Even though more and more graduate programs are providing doctoral students with experience and training in how to teach at the college level, many faculty members still reach their positions largely through an education based on how to perform research, not on how to include students in that research or train others in their disciplines.

In one of my favorite A Midsummer Night’s Dream passages by William Shakespeare, Theseus comments on the creation of poetry. Informing us that the “poet’s eye” in a “fine frenzy rolling” glances from “heaven to earth, from earth to heaven,” we learn about the process of making sense of the world and composing something about it.

In today’s competitive online learning landscape, students have more options and higher expectations than ever before. Ensuring quality is not just important, it’s critical … and it requires constant vigilance. Simply having an online program is no longer good enough, if it ever was. So what are you doing to ensure the quality of online courses and programs at your institution?