I always hesitate to do posts on student ratings. Every teacher has opinions, a lot of which aren’t supported by the research. But this post is on a topic about which there is little disagreement. Students don’t take the process all that seriously, especially now that they complete rating forms online. Few take the time to provide teachers with quality feedback. They mark the rating boxes quickly and dash off a few poorly worded comments. Most of the time it’s not a process that benefits teachers or students, which is sad because it could be an experience with learning potential for both.

It’s always important to help students be successful, but with returning adults, success often seems more elusive for a variety of reasons. They often have a hard time fitting schooling in with other life demands (including family obligations and work). In addition, many adult students are worried about their abilities as students and about learning in an online environment.

The liberal arts college where I teach recently underwent review for accreditation. Like many other colleges and universities, we were criticized for our lack of assessment. Faculty resistance, it seems, may be the biggest barrier to implementing institutional assessment measures (Katz, 2010; Weimer, 2013). Both Weimer and Katz accredited faculty resistance to fears that assessment data could be used for “comparison shopping” and “educational consumerism.” While these fears are justified, at my college another fear prevails; the fear that assessment will lead to hand-holding strategies that will discourage independent thought in our students and result in failure to adequately prepare them for professional life.

Addressing faculty perceptions of distance learning has been a matter of intense concern since the beginnings of online course delivery. Many articles have been written discussing the reasons that faculty may be disinclined to participate in an online course and how to persuade them to change their minds.

“Grandpa’s heart exploded, but he’s fine now,” one student reported the morning after missing a scheduled exam. “I caught dyslexia from another student last semester,” responded another when his teacher asked him about all the spelling mistakes in his paper. And then there was the pet rabbit that swallowed a needle on the day of the big group presentation. Excuses like these are so preposterous that they can’t help but make us laugh, but dealing with them is no laughing matter.

Who should be taking online courses? Are online courses equally appropriate for all students? Can any content be taught in an online format or do some kinds of material lend themselves to mastery in an electronic environment? Who should be teaching these courses? These are all good questions that institutions offering online courses — and instructors teaching them — should consider.

Sometimes feedback leads to better performance, but not all the time and not as often as teachers would like, given the time and effort they devote to providing students feedback. It’s easy to blame students who seem interested only in the grade—do they even read the feedback? Most report that they do, but even those who pay attention to it don’t seem able to act on it—they make the same errors in subsequent assignments. Why is that?

“How do you determine what can be flipped?”

Editor’s Note: In part one of this article, the author shared openly some of the mistakes he made early in his teaching career. In this entry, he outlines some of the changes he’s made to his teaching over the years and the principles he uses to guide his teaching.