Despite all the high-tech communication technologies available to online instructors today — discussion boards, email, IM, wikis, podcasts, blogs, vlogs, etc. — every once in awhile Dr. B. Jean Mandernach likes to use a tool that was invented way back in 1876. The telephone.

Jonathan P. Mathews, assistant professor of energy and geo-environmental engineering at Penn State University, teaches a high-enrollment (more than 400 students) general education online course, Energy and the Environment. Although he has two teaching assistants, the logistics of managing such a large class would be overwhelming without implementing the following online course design and management ideas.

Blended learning, which combines face-to-face and online learning activities into a single course, has experienced tremendous growth during the past few years. A blended learning course (also called a hybrid course) can satisfy students’ need for flexibility, as well as alleviate overcrowded classrooms. However, the biggest benefit to a well-designed blended course could be a much improved teaching and learning experience.

Despite the benefits of online education, there are inevitable frustrations as well. The tools online learners need to use take time to master and don’t always behave in intuitive ways. Waiting for a response to a question, work from another learner on a collaborative project, or feedback on an assignment also can be terribly frustrating.

One of the key strengths of a distance education program also can be a weakness. While web-based learning increases dramatically the pool of potential students that you can target, the number of competitors vying for those same students increases as well.

Preparing students for the online learning experience and managing expectations are critical to student satisfaction, says Marie Gould, assistant professor and program manager of Business Administration, and Denise Padavano, associate professor and program manager, Information Technology, both of Peirce College.

Instant messaging can be an effective online learning tool that can build community and foster collaborative learning. The following are some suggestions from Debby Kilburn, computer science professor at Cero Coso Community College, for making the most of this tool.

In course evaluations, 90 percent of the students in John Thompson’s graduate-level education courses at the University of San Diego indicated that the online learning experience was as good as or better than the traditional classroom and 91 percent would take another online course.

Students’ satisfaction with the online learning environment is an important part of their success. In a survey of students at Westmoreland County Community College (WCCC), Vickie Fry, division secretary in technologies/culinary art/mathematics/sciences, found that online students want the following: