Online education programs are known for their convenience, but they’ve also developed a reputation for poor student retention rates. So when someone who oversees an online education program that maintains a 92 percent completion rate speaks, people tend to listen.

Why are you interested in improving your courses and instruction?

Teaching online for the first time is a little like trying to drive a car in a foreign country. You know how to drive, just like you know how to teach, but it sure is hard to get the hang of driving on the left side of the road ... you’re not quite sure how far a kilometer is ... and darn it if those road signs aren't all in Japanese.

One of the biggest problems with doing group projects online (and face-to-face) is student resistance, says Jan Engle, coordinator of instruction development at Governors State University. “One of the best ways to overcome resistance is obviously for students to have a positive experience. Unfortunately, many of them come into an online class having had a very negative experience with group work. Almost always, those negative experiences stem from problems where they’ve been on teams where they ended up doing most of the work and other people did nothing and everybody got the same grade,” Engle says.

Part of being an online educator is teaching students how to conduct themselves in the online classroom. A survey of successful adult online learners provides an excellent resource for this advice.

Even the most experienced educators can feel overwhelmed when they teach their first hybrid or fully online course. On top of dealing with the time and space constraints of asynchronous learning, there are so many different tools to learn. Tools, it seems, that all of their students either know how to use or master very quickly.

As online education moves into the mainstream of the higher education ecosystem, one question still persists: “How do I know what my online students have learned?” There are no easy answers, just as there aren't in face-to-face courses, but with a little creativity and flexibility, you soon discover that the online learning environment opens up a host of new educational assessment possibilities.

Multiple-choice tests are commonly used to assess achievement of learning objectives because they can be efficient. Despite their widespread use, they’re often poorly designed. Poorly written multiple-choice tests are equally damaging in classroom-based and online courses, but in online courses learners often have to contend with more challenges, and poor assessments can add insult to injury.

Raise your hand if you’ve come across these students in your online course.